Thank you for posting on this forum.
I am a technical support engineer at Ultimaker for close to a year now and i am happy to say i have been able to help close to all customers that contacted me.
After reading your topic i browsed our communication system but i could not find any tickets when searching 'Bill' or 'Dempsey'.
Could you please let me know if you have been contacting us under a different name?
I would like to help you with your issues.
Regarding to this problem:
Are you currently working with an UltiController?
When swapping the Arduino, did you install the default Marlin FW?
Do you hear the Arduino trying to connect?
Have you tried different ports on your computer?
Are you working with a Mac or Windows?
Also, if your friends from the hackerspace are having difficulties and feel like reviving their Ultimakers please have them contact me via Support @ Ultimaker.com
I hope that, regardless of your frustration, you can see there is a big community supporting us and that would not exist if we would leave everybody hanging.
So i do not think it is fair to call Erik a liar, but i guess everybody is entitled to their own opinion.
I am looking forward on hearing from you, so we can solve your issue.
I swapped out the Arduino MEGA 2560, since the USB port is on that board. It didn't change anything. Cura still can't find the Ultimaker during first run wizard.
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