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ManuelMNU

Ultimaker 3 - 3 of 4 Broken sliding blocks after 14days of print?!

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Posted · Ultimaker 3 - 3 of 4 Broken sliding blocks after 14days of print?!

Bought 20.01.2017

Hours of print: 14 days

Result: 3 of 4 sliding blocks broken

Whats up Ultimaker? This is no professional printer!

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16665795_1384463254939388_4893244716774910580_o.jpg?oh=53a3136659d513f0480a42d11d2c5116&oe=594AEE34

16601900_1384463298272717_9207318244735386210_o.jpg?oh=18b7a9202be2e0318f139ec00402f4f3&oe=594A2D8B

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Posted · Ultimaker 3 - 3 of 4 Broken sliding blocks after 14days of print?!

Ultimaker know about this issue and if you contact your local reseller they will replace them.

There was an issue with the material used which caused this.

If you want to keep printing while you wait for replacements then you can print some of THESE to hold everything together.

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Posted · Ultimaker 3 - 3 of 4 Broken sliding blocks after 14days of print?!

You knew Abort this issue and also Sold me als printer? According to the Motto ratter a Sold printer than a satisfied Customer?

Now i should sent It back and wait 2-3 weeks to get a refurbished printer?

My printer is 3 weeks Old!

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Posted · Ultimaker 3 - 3 of 4 Broken sliding blocks after 14days of print?!

Hi Manuel, thank you for your post and welcome to the forums!

I believe you have also been in touch with us through Facebook, and we advised you, just like Labern, to get in touch with your reseller, iGo3D.

As soon as we found out about the issue, we took the necessary steps to train and prepare our partners so they are ready and waiting.

They will be able to give you the service you deserve and get you back to 3D printing as soon as possible. Good luck, and hopefully we hear back from you once you are back up and running!

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