Material stuck in the Hot End - Ultimaker 2+ Extended

[martire 0]

Hi, guys!

It's my first time here and I think I'm in biiiig trouble :(

I asked my coordinator to put a file to print while I was on my way to work. She kindly did this favor, but soon after she had to leave the lab and when I arrived... It was a mess! The filament was stuck in the hot end and I can't do anything...Take a look at the picture

So... Is there a way to save the printer?

Please, any help is welcome!

All the best,

Alex

[neotko 1,417]

Here they have a basic guide of how to clean it.

http://support.3dverkstan.se/article/23-a-visual-ultimaker-troubleshooting-guide#caked-nozzle

[mitschka 0]

i had the same problem. bit mybe a i destroy my hotend so when i fix all parts back the isloater did not fix very well into the hotend.....are the some pictures how it must be?

[snhknives 0]

Hey everyone, just a warning for everyone on this. This just happened to me. I followed the instructions linked here but even after applying a heat gun to my caked PLA - I still severed the wires going to the hot end. My caked on PLA was really thick and even after setting the hot end to 260 C it still would not come off. I gently tried to message the PLA off with the assistance of the heat gun but severed the wires going to the hot end.

Does Ultimaker sell new print heads or hot ends? Any way to reconnect them?