Jump to content

Z axis motor/leadscrew fault. Warranty or parts?


Recommended Posts

Posted · Z axis motor/leadscrew fault. Warranty or parts?

I was having some issues on one of my Ultimakers (UM2E+). I was getting some banding on prints in the Z axis. No big deal as I can troubleshoot that and resolve it, or so i thought.

The Z axis screw is actual bent a tiny bit(I think it always was to be honest), but the main issue is the Z axis motor, it has problems moving from time to time. It can cause failed prints as you can imagine at intermittent intervals.

I really only noticed that issue when I was raising the bed and it stopped halfway and started clicking and grinding the other day(also a slight electrical burning smell from it, you know the one). Seems to happen randomly but in general the print quality is now rubbish as the Z axis is just not performing as it should.

I swapped the motor into another Ultimaker 2 Extended + we had spare in the office, and the issue follows the motor. Also compared the lead screw and isn't quite as straight as the other working printer.

While i was at it i swapped the good parts into the "faulty" Ultimaker and did a test print, all went fine.

So, where can i get a new motor and screw? Warranty replacement or do i just buy the parts? I see I can no longer purchase direct from Ultimaker and the parts are not for sale by resellers I dont think.

Any help, guidance or direction is very much appreciated, especially the official line from Ultimaker  :)

.

  • Link to post
    Share on other sites

    Posted · Z axis motor/leadscrew fault. Warranty or parts?

    If it's still within the warranty period I would ask my reseller about it and it may be covered. Although you reseller might not list the part on the website they still may have it on hand or they will get one for you. You can get the part number from the github if you need to.

    Most of the time this is due to the linear bearings being faulty. you may want to check those also.

    • Like 2
    Link to post
    Share on other sites

    Posted (edited) · Z axis motor/leadscrew fault. Warranty or parts?

    I don't think it's still in warranty actually. It was a UM2E that I upgraded to a UM2E+.

    So i better go find some parts :)

    Edited by Guest
  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    • Our picks

      • S-Line Firmware 8.3.0 was released Nov. 20th on the "Latest" firmware branch.
        (Sorry, was out of office when this released)

        This update is for...
        All UltiMaker S series  
        New features
         
        Temperature status. During print preparation, the temperatures of the print cores and build plate will be shown on the display. This gives a better indication of the progress and remaining wait time. Save log files in paused state. It is now possible to save the printer's log files to USB if the currently active print job is paused. Previously, the Dump logs to USB option was only enabled if the printer was in idle state. Confirm print removal via Digital Factory. If the printer is connected to the Digital Factory, it is now possible to confirm the removal of a previous print job via the Digital Factory interface. This is useful in situations where the build plate is clear, but the operator forgot to select Confirm removal on the printer’s display. Visit this page for more information about this feature.
          • Like
        • 0 replies
      • Ultimaker Cura 5.6 stable released
        Cura now supports Method series printers!
         
        A year after the merger of Ultimaker and MakerBotQQ, we have unlocked the ability for users of our Method series printers to slice files using UltiMaker Cura. As of this release, users can find profiles for our Method and Method XL printers, as well as material profiles for ABS-R, ABS-CF, and RapidRinse. Meaning it’s now possible to use either Cura or the existing cloud-slicing software CloudPrint when printing with these printers or materials
        • 48 replies
    ×
    ×
    • Create New...