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Ultimaker 2 Extended printer suddenly stopping

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One of my Ultimaker 2 extended 3D printers facing the issues.

1. Ultimaker 2 extended 3D printer suddenly stops the printing, and that time we are not able to operate the machine,

2. when the print is running if we want to operate Tune option it also stops and stuck like a statue.


for this above issues, we have updated latest version firmware but this issue is not resolved

Please find the below-attached videos link and give some solution.



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Dear SandervG


Thanks for the reply!

We are using the firmware version 15.04.5 and Cura also we are using the same version (15.04.5).

we have not modified anything in Gcode.


if we update the latest firmware version( 3.3.1) to the printers the feeder gear is rotating reverse while loading the filament.



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