Ultimaker 2 Extended printer suddenly stopping

[praveen 8]

Hi

 

One of my Ultimaker 2 extended 3D printers facing the issues.

1. Ultimaker 2 extended 3D printer suddenly stops the printing, and that time we are not able to operate the machine,

2. when the print is running if we want to operate Tune option it also stops and stuck like a statue.

 

for this above issues, we have updated latest version firmware but this issue is not resolved

Please find the below-attached videos link and give some solution.

https://drive.google.com/file/d/1znHBtSAq67e0pOocfvSAuuN9T_nTU9cr/view

https://drive.google.com/open?id=1sODiV2k9g2d76LRNxAsVVogBmOn-a6dh

[SandervG 1,522]

Hi @praveen, it looks like I can not access the files, like I have no permission. Can you give permission? Thanks!

[praveen 8]

Dear @SandervG  

 

Thanks for the quick reply

 

Please find the below-attached videos and give some solution ASAP.

VID_20180629_110750436.zip

[SandervG 1,522]

Which firmware version are you running (what is the number of the version you installed?) and which version of Cura are you running? 

Have you modified anything in Cura that might alter the start of the gcode, like changing the g-code flavor? 

[praveen 8]

Dear SandervG

 

Thanks for the reply!

We are using the firmware version 15.04.5 and Cura also we are using the same version (15.04.5).

we have not modified anything in Gcode.

 

if we update the latest firmware version( 3.3.1) to the printers the feeder gear is rotating reverse while loading the filament.

 

 

[praveen 8]

Dear  SandervG

 

Any update on the issue.

 

Please give some solution ASAP. because we are facing the issue with two Ultimaker 2 extended printers.

 

Waiting for the reply!

[SandervG 1,522]

Hi Praveen, firmware is not the same as the Cura version. You should connect your Ultimaker to your pc, open Cura, go to manage printers and select upgrade firmware. Here are instructions.

 

This should probably help!