Recent Issues with the Ultimaker 3 and 3 extended

[praveen 7]

Dear Ultimaker Team

 

We are one of the resellers in India we have almost sold around 40 ultimaker 3 and 3 extended printers around India.our customers recently facing the issues with this printers.

 

1. Communication Error with the Print Head/ER18  (around 10 to 20 customers complained about this issue.)

2. There is an I2C Communication Error around 10 customers complained about this issue.

3.  X or Y axis is stuck or limit switch has broken/ER17 around 5 to10 customers complained about the issue.

 

We have solved the above issues by continuously following Ultimaker community but may I know what is the reason these issues are happening with every printer. and my request is Please try to update new firmware for resolving this type of issues.   

 

Hope this information will help you to give better service to the customers

 

  Thank you & Regards

      Praveen Jadi 

Technical Support Head

            Think3D