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adresch

Cura 3.5 x Win 7

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The Cure 3.5 is not working on my windows 7, on another computer with the same windows 7 it opens however blinks, could anyone help me?

 

Problem Event Name: APPCRASH
  Application Name: Cura.exe
  Application Version: 0.0.0.0
  Application Timestamp: 5bb2478e
  Fault Module Name: atio6axx.dll
  Fault Module Version: 6.14.10.9606
  Fault Module Date / Time Stamp: 4b7374ac
  Exception Code: c0000005
  Exception Scroll: 0000000000d1cd83
  Version of the operating system: 6.1.7601.2.1.0.256.48
  Place Identification: 1046
  Additional Information 1: 15da
  Additional Information 2: 15da5f6815d4bdabe1d1a36457fb2e15
  Additional Information 3: d121
  Additional Information 4: d121675e2f3947b2c3e1ab1f940428a3

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To be more specific, it appears to be your Graphics driver. Looks like you have an ATI video card or chipset. You will need to make sure that you have the latest drivers installed. If this still fails, then you will likely need to do the following:

  1. Download the latest driver for your video card/chip, and have it available to reinstall.
  2. Download the "AMD Clean Uninstall Utility" available on AMD's site (who now own the ATI product line).
  3. Run the Uninstall Utility, which will remove all ATI drivers from your system.
  4. Reboot.
  5. Install the video drivers.
  6. REBOOT
  7. Try Cura again.

ATI has historically had driver issues with abandoned files and registry settings making apps fail. I've used this in the past  with fairly good results. It is NOT guaranteed to solve your problem though.

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hi I guess I have a similar issue

should the above fix will do it?

if not can you suggest what will be the solution for it?

tnx

  Cura.exe
      0.0.0.0
      5bd2dc78
      atio6axx.dll
      6.14.10.11411
      4f150261
      c0000005
      0000000000814857
      11f0
      01d49c1bb0242660
      C:\Program Files\Ultimaker Cura 3.6\Cura.exe
      C:\Windows\system32\atio6axx.dll
      f6f730ba-080e-11e9-9743-00a0c6000000

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