Dual extruder problem

[timhaines 0]

Hello,

 

When printing with a dual extruder, my printer retracts the filament and switches to the other extruder whilst the hotend is still on top of the plastic that's already been printed. This causes it to melt slightly. Is there a setting in the Ultimaker Cura software that moves the pinter head away from the print before it switches to the other extruder?

[JohnInOttawa 103]

Hard to tell if this is a gcode or firmware thing.  Which printer type you are using?

 

John