USB Device Not Recognised

[FirstKnightOfNi 0]

I recently bought a Creality CR-10. I set it up for the first time and everything was working great within the software. The next day I went to print and the machine was no longer connected to Cura. I tried unplugging it and plugging it back in and I kept getting the error code USB Device Not Recognised.

 

I've tried restarting my printer and my computer. Nothing.

I've tried uninstalling and reinstalling the driver. Nothing

I've tried uninstalling the driver, restarting the computer and hope it does it on its own. Nothing

 

What am I doing wrong with this machine? 

[Smithy 453]

Hi and welcome 

here are not so much people with a CR10 but maybe the COM port has changed and is now on another number?

 

And you could also try to delete the printer from Cura and add it again. 

[cuccuc 0]

Had some USB trouble on a Creality Ender 2 maybe it's related. For me the issue was that the USB cable didn't sit well enough in the port which is a bit too large. I could solve it by pressing down the metal pin on top of the USB port. Now I can't remove the cable any more but the connectivity is stable ?