Ultimaker S5 crash after the new firmware update

[AAGC 3]

Hello everyone,

 

We had a very bad situation with the S5 . We start a 14 hours print and the beginning when very well but something happen. The bed was at the bottom and the print head at the top with a broken y axe. The printer is in very bad shape 😞. We have UM3 extended since almost 2 year and we this S5 since september. 

[kmanstudios 1,120]

I would get in touch with your reseller immediately.

[AAGC 3]

Tomorrow monday we will contact the reseller. We put 10K $ canadian dollard on this printer