X-Y Axes Jammed Ultimaker 2

[Shirly 1]

Hi Everyone,

 

Back with another issue! This time on the Ultimaker 2 though.

 

I had a print on today and went to check it and there was a banging noise that I could hear from outside the room. When I went to the printer I could see that the print had failed and that the printhead was only moving left to right and not up and down.

 

After I had aborted the print, I tried to move the printhead myself and it is fine moving from left to right but I can't move it up and down, it seems to be completely jammed somehow. Even applying a bit of force it won't budge much. There was no error message, and was still printing fine from left to right.

 

Any ideas as to what has happened and how it might be fixed?

 

Thank you!

Edited December 20, 2018 by Shirly
grammer