Ultimaker Original+, or an Original...?

[OliTills 0]

I recently received what I believed to be an Ultimaker Original+ from an authorised distributor.

 

I followed the assembly guide and started to notice parts that were missing, including the heated plate. I also now notice that I have wooden parts such as the brackets to support the acrylic plate on the Original that would not be needed on the Original + and I am missing various parts including motor spacers, the laser pack, sintered bushings. 

 

Despite arriving in an Ultimaker Original+ box I believe I have received an Ultimaker Original which is now partly assembled. Has anyone else experienced a problem like this? My only other thought is that what separates an Original from an Original + is an extra box of parts and that this was not delivered. Can anyone clarify this - does the Original+ come in a single box?

 

How are Ultimaker at addressing these kinds of issues? 

 

Thanks, Oli

[Smithy 1,144]

26 minutes ago, OliTills said:

from an authorised distributor.

 

I would complain about the printer to the dealer and ask for clarification. Since you have recently bought the printer, it is the dealer's turn to solve the problem.