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Cura crashes when opening files

JDE23

By JDE23
in UltiMaker Cura

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JDE23

JDE23 0

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Posted · Cura crashes when opening files

Hi everyone,

 

I have a recurring issue with Cura - every time I go to open a file it immediately causes Cura to crash, before it even opens the file explorer window. I have tried some of the suggestions listed on this forum with no success (run as admin, run in comparability mode).

 

Has anyone else had this issue? Can anyone suggest how to fix it?

 

This is especially embarrassing as I have just convinced my company management to invest in Ultimaker products, with one of the main selling points being how easy it is to integrate into our current workflow. I am now falling at the first hurdle!

 

Thanks,

Josh

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    nallath

    nallath 1,120

    Posted
    Posted · Cura crashes when opening files

    Shell extensions (such as those provided by google drive / adobe) are the culprit here. The framework that Cura uses (Qt) has some issues with handling them. If you disable them, it should work again.

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