Print Core Not Recognized and Not Removable

[phaertel39 0]

During a print the print came off the bed and all of the filament became jammed around the print core. After the removal of this jam, the print core is no longer recognized by the printer (it may have been damaged by the jam or during the removal). Now it is impossible to remove the print core because the printer says that there isn’t one. What should be done now?

[TheodorK 11]

First check if the pads on the printcore pcb are not damaged and if the contacts on the printhead pcb are also not damaged. the printcore might nog be recognized because something bent while it was jammed or during removal.

it might help if you post some pictures of the printcore and printhead and printhead pcb so we could take a good look at it.