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How do I check my order status when I didnt create an account when I ordered?
Posted
· How do I check my order status when I didnt create an account when I ordered?
Hi Hoanggy,
Thank you for your post.
When you check out as a guest I think it is common that you can not check for updates.
That is the point of an account.
But I just checked your order and it is ready to be shipped, order came through fine and payment is also complete.
A couple of days ago I wrote down the following schedule:
'Hi friends,
Last week I have frequently received the question when people could expect their Ultimaker² to ship. Which is totally understandable, I would also be very eager to get my hands on this shiny piece of technology!
As I also told most of you until now it was very difficult to get some proper insight in the individual shipping dates due to some technical IT problems, but today this has been resolved. Unfortunately, due to some unforeseen issues with a supplier we have not been totally able to keep the lead time under 2 weeks as we initially planned. My apologies for all who are inconvenienced by this.
I wrote down the following schedule and I think everybody can find his order in:
Week 44 (28-10/3-11) everything not shipped by now that was ordered from 20-9 till
Week 45 (4-11/10-11) 09-22 order date
Week 46 (11-11/17-11) between 23-9 - 30-9 order date
Week 47 (17-11/24-11) between 1-10 - 9-10 order date
Week 48 (25-11/1-12) between 10-10 - 21-10 order date
Week 49 (2-12/8-12) between 22-10 - 29-10 order date
Week 50 (9-12/15-12) between 30-10 - ...
Week 51 (16-12/22-12)
Shipments will be on Monday and Tuesday.
We are working very hard on scaling up the production department. With our current resources the lead time will be as stated above. When the up-scaling can be implemented in the actual production process you will see the lead time decreasing, so it can/will only get better. Hopefully that is a consolation for some.
I understand some may have questions or remarks and I would be happy to answer all of them. Please contact me over the forum or through our sales team.'
Based on this schedule your order should be shipped out in week 48.
If you have any further questions, please fee free to ask.
I also sent a request to our IT specialist to find out if I can connect your order to an account afterwards.
Cura 5.7 is here and it brings a handy new workflow improvement when using Thingiverse and Cura together, as well as additional capabilities for Method series printers, and a powerful way of sharing print settings using new printer-agnostic project files! Read on to find out about all of these improvements and more.
S-Line Firmware 8.3.0 was released Nov. 20th on the "Latest" firmware branch.
(Sorry, was out of office when this released)
This update is for...
All UltiMaker S series
New features
Temperature status. During print preparation, the temperatures of the print cores and build plate will be shown on the display. This gives a better indication of the progress and remaining wait time. Save log files in paused state. It is now possible to save the printer's log files to USB if the currently active print job is paused. Previously, the Dump logs to USB option was only enabled if the printer was in idle state. Confirm print removal via Digital Factory. If the printer is connected to the Digital Factory, it is now possible to confirm the removal of a previous print job via the Digital Factory interface. This is useful in situations where the build plate is clear, but the operator forgot to select Confirm removal on the printer’s display. Visit this page for more information about this feature.
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SandervG 1,521
Hi Hoanggy,
Thank you for your post.
When you check out as a guest I think it is common that you can not check for updates.
That is the point of an account.
But I just checked your order and it is ready to be shipped, order came through fine and payment is also complete.
A couple of days ago I wrote down the following schedule:
'Hi friends,
Last week I have frequently received the question when people could expect their Ultimaker² to ship. Which is totally understandable, I would also be very eager to get my hands on this shiny piece of technology!
As I also told most of you until now it was very difficult to get some proper insight in the individual shipping dates due to some technical IT problems, but today this has been resolved. Unfortunately, due to some unforeseen issues with a supplier we have not been totally able to keep the lead time under 2 weeks as we initially planned. My apologies for all who are inconvenienced by this.
I wrote down the following schedule and I think everybody can find his order in:
Week 44 (28-10/3-11) everything not shipped by now that was ordered from 20-9 till
Week 45 (4-11/10-11) 09-22 order date
Week 46 (11-11/17-11) between 23-9 - 30-9 order date
Week 47 (17-11/24-11) between 1-10 - 9-10 order date
Week 48 (25-11/1-12) between 10-10 - 21-10 order date
Week 49 (2-12/8-12) between 22-10 - 29-10 order date
Week 50 (9-12/15-12) between 30-10 - ...
Week 51 (16-12/22-12)
Shipments will be on Monday and Tuesday.
We are working very hard on scaling up the production department. With our current resources the lead time will be as stated above. When the up-scaling can be implemented in the actual production process you will see the lead time decreasing, so it can/will only get better. Hopefully that is a consolation for some.
I understand some may have questions or remarks and I would be happy to answer all of them. Please contact me over the forum or through our sales team.'
Based on this schedule your order should be shipped out in week 48.
If you have any further questions, please fee free to ask.
I also sent a request to our IT specialist to find out if I can connect your order to an account afterwards.
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