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hoanggy

How do I check my order status when I didnt create an account when I ordered?

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Hi Hoanggy,

Thank you for your post.

When you check out as a guest I think it is common that you can not check for updates.

That is the point of an account.

But I just checked your order and it is ready to be shipped, order came through fine and payment is also complete.

A couple of days ago I wrote down the following schedule:

'Hi friends,

 

Last week I have frequently received the question when people could expect their Ultimaker² to ship. Which is totally understandable, I would also be very eager to get my hands on this shiny piece of technology!

 

As I also told most of you until now it was very difficult to get some proper insight in the individual shipping dates due to some technical IT problems, but today this has been resolved. Unfortunately, due to some unforeseen issues with a supplier we have not been totally able to keep the lead time under 2 weeks as we initially planned. My apologies for all who are inconvenienced by this.

 

I wrote down the following schedule and I think everybody can find his order in:

 

Week 44 (28-10/3-11) everything not shipped by now that was ordered from 20-9 till

Week 45 (4-11/10-11) 09-22 order date

Week 46 (11-11/17-11) between 23-9 - 30-9 order date

Week 47 (17-11/24-11) between 1-10 - 9-10 order date

Week 48 (25-11/1-12) between 10-10 - 21-10 order date

Week 49 (2-12/8-12) between 22-10 - 29-10 order date

Week 50 (9-12/15-12) between 30-10 - ...

Week 51 (16-12/22-12)

 

Shipments will be on Monday and Tuesday.

 

We are working very hard on scaling up the production department. With our current resources the lead time will be as stated above. When the up-scaling can be implemented in the actual production process you will see the lead time decreasing, so it can/will only get better. Hopefully that is a consolation for some.

 

I understand some may have questions or remarks and I would be happy to answer all of them. Please contact me over the forum or through our sales team.'

 

Based on this schedule your order should be shipped out in week 48.

If you have any further questions, please fee free to ask.

 

I also sent a request to our IT specialist to find out if I can connect your order to an account afterwards.

 

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