Material feeder not working on Ultimaker 2+

[TimS1 0]

Hi All,

 

I just unboxed a brand new Ultimaker 2+, and was following the initial setup in the manual, but the material feeder did not work at all. No noise, no attempt to grab the material when the menu prompts said it should during the initial startup. I tried turning the printer off and performed a factory reset to go through the process again, but the same thing happened. Has anybody else had this issue? Any thoughts would be appreciated.

 

Thanks,

Tim

 

[TimS1 0]

Problem solved. Communication cable was disconnected.