Jump to content
UltiMaker Community of 3D Printing Experts

UTOPICA 3D Bad Reseller

TiagoSeixas
 Share

Recommended Posts

TiagoSeixas

TiagoSeixas 0

Posted
Posted · UTOPICA 3D Bad Reseller

Hello,

 

This might be off-topic but would like to let everyone know that Portuguese reseller UTOPICA 3D (http://ultimaker.utopica3d.com/) should be denied to be an official reseller for Ultimaker.

 

I have an ultimaker 3 extended bought 2 years ago to them, support was fine and never had problems purchasing material. Since beginning this year, I've put an order (paid already) that was never taken forward. Tried to reach them by email and phone to no avail. Only time I got my call answered (I think it was by accident...) they told me to send the claim to a new email address. Did it, but same behavior, with no answer at all.

Running a DUN report (DUNS 449370674), we found out they changed the company proprietary on jun/2019, so no risk of failure yet available.

Only ting I could do now is going for a legal resolution but I guess it would be more expensive than what I paid for "my" order (I'm not even evaluating going to the physical store place or try personal contact of the manager as that could bring me serious problems).

 

Couldn't figure out a more suitable channel to share this and please, ultimaker, before taking any action you should try to reach them yourself and confront them (if they even answer you). Maybe they will open their eyes... we need to close this mousetrap.

 

Thanks in advance.

 

Tiago Guimarães

Order no. 175

Date of order: 29/JAN/2020

 

 

 

 

 

 

 

    • Link to post
    Share on other sites
    SandervG

    SandervG 1,518

    Posted
    Posted · UTOPICA 3D Bad Reseller

    Dear Tiago, 

     

    Thank you for your message. Our apologies if any of our resellers did not live up to your expectations. It sounds like you have a rather unpleasant experience. Please allow us to look into this and we'll get back in touch with you shortly. 

    • Like 1
    • Thanks 1
    Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
     Share
    Go to topic listing

    • Our picks

      • UltiMaker Cura 5.3 stable released

        UltiMaker Cura 5.3 stable released

        ArunC posted a topic in Ultimaker Cura,

        In this stable release, Cura 5.3 achieves yet another huge leap forward in 3D printing thanks to material interlocking! As well as introducing an expanded recommended print settings menu and lots of print quality improvements. Not to mention, a whole bunch of new printer profiles for non-UltiMaker printers!
          • Thanks
          • Like
        • 24 replies
        MariMakes

        Picked By

        MariMakes,
      • Here it is. The new UltiMaker S7

        Here it is. The new UltiMaker S7

        MariMakes posted a topic in Official news,

        The UltiMaker S7 is built on the success of the UltiMaker S5 and its design decisions were heavily based on feedback from customers.
         
         
        So what’s new?
        The obvious change is the S7’s height. It now includes an integrated Air Manager. This filters the exhaust air of every print and also improves build temperature stability. To further enclose the build chamber the S7 only has one magnetically latched door.
         
        The build stack has also been completely redesigned. A PEI-coated flexible steel build plate makes a big difference to productivity. Not only do you not need tools to pop a printed part off. But we also don’t recommend using or adhesion structures for UltiMaker materials (except PC, because...it’s PC). Along with that, 4 pins and 25 magnets make it easy to replace the flex plate perfectly – even with one hand.
         
        The re-engineered print head has an inductive sensor which reduces noise when probing the build plate. This effectively makes it much harder to not achieve a perfect first layer, improving overall print success. We also reversed the front fan direction (fewer plastic hairs, less maintenance), made the print core door magnets stronger, and add a sensor that helps avoid flooding.
         

         
        The UltiMaker S7 also includes quality of life improvements:
        Reliable bed tilt compensation (no more thumbscrews) 2.4 and 5 GHz Wi-Fi A 1080p camera (mounted higher for a better view) Compatibility with 280+ Marketplace materials Compatibility with S5 project files (no reslicing needed) And a whole lot more  
        Curious to see the S7 in action?
        We’re hosting a free tech demo on February 7.
        It will be live and you can ask any questions to our CTO, Miguel Calvo.
        Register here for the Webinar
          • Like
        • 18 replies
        MariMakes

        Picked By

        MariMakes,
      • UltiMaker Cura Alpha 🎄 Tree Support Spotlight 🎄

        Cura Alpha With New Tree Support 🎄

        MariMakes posted a topic in Ultimaker Cura,

        Are you a fan of tree support, but dislike the removal process and the amount of filament it uses? Then we would like to invite you to try this special release of UltiMaker Cura. Brought to you by our special community contributor @thomasrahm
         
        We generated a special version of Cura 5.2 called 5.3.0 Alpha + Xmas. The only changes we introduced compared to UltiMaker Cura 5.2.1 are those which are needed for the new supports. So keep in mind, this is not a sneak peek for Cura 5.3 (there are some really cool new features coming up) but a spotlight release highlighting this new version of tree supports.  
          • Like
        • 22 replies
        MariMakes

        Picked By

        MariMakes,
      View All
    ×
    ×
    • Create New...