Jump to content

UTOPICA 3D Bad Reseller


Recommended Posts

Posted · UTOPICA 3D Bad Reseller

Hello,

 

This might be off-topic but would like to let everyone know that Portuguese reseller UTOPICA 3D (http://ultimaker.utopica3d.com/) should be denied to be an official reseller for Ultimaker.

 

I have an ultimaker 3 extended bought 2 years ago to them, support was fine and never had problems purchasing material. Since beginning this year, I've put an order (paid already) that was never taken forward. Tried to reach them by email and phone to no avail. Only time I got my call answered (I think it was by accident...) they told me to send the claim to a new email address. Did it, but same behavior, with no answer at all.

Running a DUN report (DUNS 449370674), we found out they changed the company proprietary on jun/2019, so no risk of failure yet available.

Only ting I could do now is going for a legal resolution but I guess it would be more expensive than what I paid for "my" order (I'm not even evaluating going to the physical store place or try personal contact of the manager as that could bring me serious problems).

 

Couldn't figure out a more suitable channel to share this and please, ultimaker, before taking any action you should try to reach them yourself and confront them (if they even answer you). Maybe they will open their eyes... we need to close this mousetrap.

 

Thanks in advance.

 

Tiago Guimarães

Order no. 175

Date of order: 29/JAN/2020

 

 

 

 

 

 

 

  • Link to post
    Share on other sites

    Posted · UTOPICA 3D Bad Reseller

    Dear Tiago, 

     

    Thank you for your message. Our apologies if any of our resellers did not live up to your expectations. It sounds like you have a rather unpleasant experience. Please allow us to look into this and we'll get back in touch with you shortly. 

    • Like 1
    • Thanks 1
    Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    • Our picks

      • S-Line Firmware 8.3.0 was released Nov. 20th on the "Latest" firmware branch.
        (Sorry, was out of office when this released)

        This update is for...
        All UltiMaker S series  
        New features
         
        Temperature status. During print preparation, the temperatures of the print cores and build plate will be shown on the display. This gives a better indication of the progress and remaining wait time. Save log files in paused state. It is now possible to save the printer's log files to USB if the currently active print job is paused. Previously, the Dump logs to USB option was only enabled if the printer was in idle state. Confirm print removal via Digital Factory. If the printer is connected to the Digital Factory, it is now possible to confirm the removal of a previous print job via the Digital Factory interface. This is useful in situations where the build plate is clear, but the operator forgot to select Confirm removal on the printer’s display. Visit this page for more information about this feature.
          • Like
        • 0 replies
      • Ultimaker Cura 5.6 stable released
        Cura now supports Method series printers!
         
        A year after the merger of Ultimaker and MakerBotQQ, we have unlocked the ability for users of our Method series printers to slice files using UltiMaker Cura. As of this release, users can find profiles for our Method and Method XL printers, as well as material profiles for ABS-R, ABS-CF, and RapidRinse. Meaning it’s now possible to use either Cura or the existing cloud-slicing software CloudPrint when printing with these printers or materials
        • 48 replies
    ×
    ×
    • Create New...