Unable to install Cura

[casswms 0]

I received Cura with my Monoprice 3d printer.  When I installed the program on Windows 8 computer and when it runs, the program runs into an error and the program stops.

I am unable to use my printer successfully because I do not have the correct slicing software.  I would appreciate assistance in finding out how to solve this problem.  Thank you Casswms

[ahoeben 1,981]

What version of Cura is this, and what error do you get? We can't read your mind.

 

Have you considered asking Monoprice for assistance?

[casswms 0]

I have asked Monoprice but they were not much help.  The sd card had Cura 3.1.1 but after it is installed the wizard updates it to 4.0

[ahoeben 1,981]

Neither will I because you still don’t say what error(s) you get so I still cannot help you.

 

Ultimaker Cura has no wizard that can automatically upgrade a version of Cura to 4.0. So I don’t know what you mean there either.