Paypal transaction problem. R632626372

[elephanten 0]

Hello dear ultimaker staff. Since nobody is answering my emails, and the phone in your office is constantly busy i decided to write here, with hope that someone will eventually see it, and resolve my problem.

I have ordered two ultimaker originals on 18 nov through paypal, at first the payment went through, i recieved an invoice and began to wait for a letter with dhl tracking code. But since i am from Moldova, and paypal doesn't work with my country they limited my account and temporary froze the transaction. I recently called in paypal office and they told me that they are making decision on my case to either let the payment through or send it back to me. Current transaction status on paypal is waiting for sellers response, so, your help with writing back to paypal would help much to resolve this quickly.

Order number: R632626372

Thanks for your attention. Best regards.

 

[SandervG 1,521]

Hi elephanten,

Thank you for your post.

I am sorry you were having difficulties gettin in touch with our sales department.

I just checked your order and your payment went through and it everything is ready.

All what is left now, is some more patience until we can sent out your order.

Thank you for your time and have a good day,

 

[elephanten 0]

Hi elephanten,

Thank you for your post.

I am sorry you were having difficulties gettin in touch with our sales department.

I just checked your order and your payment went through and it everything is ready.

All what is left now, is some more patience until we can sent out your order.

Thank you for your time and have a good day,

 

Thank you very much for replying )