Cura 4.6.1 won't start

[Curven 28]

Hi everyone,

We use Ultimaker's at my work and today I wanted to upgrade Cura from 4.4.1 to 4.6.1. Unfortunately after having reinstalled Cura 4.4.1 and installed 4.6.1 it won't start, I get this error message:

I tried to reinstall Cura with no effect.

I also moved my old Cura 4.4.1 folder (wich I suppose contains my config files) with no effect.

 

I am not at all comfortable with these kind of erreor message and don't understand what it is trying to tell me... Can anyone help me?

 

[ahoeben 2,012]

This does not seem to have anything to do with your (Cura) configuration. Cura crashes very early in the start sequence while trying to set up "sentry", which is ironically a tool for reporting crashes.

 

I can probably fix the problem for you, but the method is an ugly hack, and it will probably cause the module to make and restore backups not work.

 

Go to C:\Program Files\Ultimaker Cura 4.6\ and copy the file python35.zip to your desktop.

Open the zipfile, and remove the folder named "sentry_sdk" from it.

Move the zipfile back to its original place.

[Curven 28]

Thanks for this reply! I'll try it when I will be back at work!

 

edit: Tried it right now and it worked, thanks!

Edited May 25, 2020 by Curven