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· S5 pro bundle : 10 critical bugs in 3 hours
We're sorry to hear you're having trouble with your setup. Despite your troubles, thank you @bonelli for providing us with your feedback, we're always looking for ways to improve.
When looking through the list it seems that at least some of the items are triggered by having material loaded to the print core, while the printer is not printing. This should not be the case. Material(s) are loaded upon printing and they should unload after printing. What would be interesting to know is what triggered this situation in the first place.
It looks like for points 3, 4, 5, 6 there is indeed material loaded. If this is the case, I'll refer to http://ultimaker.com/er61 to get the machine in a normal state again.
1. After a print we're waiting for the material unloading process, which removes the material without leaving a string behind. Depending on material, this can take a while. Also for safety purposes, the bed should cool down before "confirm removal" is shown.
2. When changing materials before a print we're purging a safe amount so in the end the nozzle only contains the new material. When the same material is used, less material is purged. At the end of a print we also purge a bit, so we can ensure the tip of the material comes out right.
3. The top progress bar is the wizard steps. The bottom progress bar is the current step. (As Dim3nsioneer also said in his comment). Is it true that material is still loaded when this happened? Normally you should be able to do the wizard very fast.
(3?) 4, 5, 6 See top to get the machine in a normal state again. From the menus there is indeed no way to remove the material.
7. We are aware of sometimes unreliable NFC reading, we are looking into ways to make NFC detection more reliable (within the given constraints). As Dim3nsioneer says: A good way to avoid / minimize the issue is to put Ultimaker spools in such a way into the bay that it is close to its left edge - for all spools!
8. If the material is still loaded (and the printer is not printing) - follow the steps to get the machine in a normal state again. Slot B shows an End Of Filament. There are two possibilities that this can happen: No filament detect at funnel, or pulling the material while machine is on.
9. Although we don't entirely understand how this could happen, our main suspect would be if you had a problem / error code before and rebooted the machine without physically fixing it. In this case the probability of the error popping up again after reboot is high. It's good practice to start an update when the machine is in a normal state.
10. We hear you, we want to fix it for you. We are constantly trying to improve our processes. The Material Station is intended to (un)load automatically. In no way do we intend to block you from doing manual actions, like attach/detach bowden tubes, heating hotends, opening the feeder. It is however preferred if possible to turn off the machine while performing these actions.
11. Agree that startup time can be improved. It's quite a complex software stack and initializing peripherals also takes time, but it has our attention.
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Guest maht
We're sorry to hear you're having trouble with your setup. Despite your troubles, thank you @bonelli for providing us with your feedback, we're always looking for ways to improve.
When looking through the list it seems that at least some of the items are triggered by having material loaded to the print core, while the printer is not printing. This should not be the case. Material(s) are loaded upon printing and they should unload after printing. What would be interesting to know is what triggered this situation in the first place.
It looks like for points 3, 4, 5, 6 there is indeed material loaded. If this is the case, I'll refer to http://ultimaker.com/er61 to get the machine in a normal state again.
1. After a print we're waiting for the material unloading process, which removes the material without leaving a string behind. Depending on material, this can take a while. Also for safety purposes, the bed should cool down before "confirm removal" is shown.
2. When changing materials before a print we're purging a safe amount so in the end the nozzle only contains the new material. When the same material is used, less material is purged. At the end of a print we also purge a bit, so we can ensure the tip of the material comes out right.
3. The top progress bar is the wizard steps. The bottom progress bar is the current step. (As Dim3nsioneer also said in his comment). Is it true that material is still loaded when this happened? Normally you should be able to do the wizard very fast.
(3?) 4, 5, 6 See top to get the machine in a normal state again. From the menus there is indeed no way to remove the material.
7. We are aware of sometimes unreliable NFC reading, we are looking into ways to make NFC detection more reliable (within the given constraints). As Dim3nsioneer says: A good way to avoid / minimize the issue is to put Ultimaker spools in such a way into the bay that it is close to its left edge - for all spools!
8. If the material is still loaded (and the printer is not printing) - follow the steps to get the machine in a normal state again. Slot B shows an End Of Filament. There are two possibilities that this can happen: No filament detect at funnel, or pulling the material while machine is on.
9. Although we don't entirely understand how this could happen, our main suspect would be if you had a problem / error code before and rebooted the machine without physically fixing it. In this case the probability of the error popping up again after reboot is high. It's good practice to start an update when the machine is in a normal state.
10. We hear you, we want to fix it for you. We are constantly trying to improve our processes. The Material Station is intended to (un)load automatically. In no way do we intend to block you from doing manual actions, like attach/detach bowden tubes, heating hotends, opening the feeder. It is however preferred if possible to turn off the machine while performing these actions.
11. Agree that startup time can be improved. It's quite a complex software stack and initializing peripherals also takes time, but it has our attention.
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