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New Ultimaker S5 Bundle problems


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Posted · New Ultimaker S5 Bundle problems

Hi guys,

2 day ago i got Ultimaker S5 Bundle (air+material station)

I have a few problems.

1. When printer finish the print, nothing happens and just freeze, i need always to restart.


Only 1st  time i press unload head 1 and it was unloaded in head 2 after that nothing works anymore as written in 2. and 3.

2. I cant unload material from head 1, just unloading screen and nothing happens, material doesnt unload.

3. In head 2 material is not loaded, on screen load option is gray and there is only unload option. If i press unload nothing happens.


im running latest firmware and i tried 2 before, its same.

Any thoughts?













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    Posted · New Ultimaker S5 Bundle problems

    For the first one "1. When printer finish the print, nothing happens and just freeze, i need always to restart."


    Are you letting the print bed cool down first before you turn off. Once a prints done the print bed will cool down before you can confirm you have removed the print. This is designed so you don't burn yourself on hot glass.

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    Posted · New Ultimaker S5 Bundle problems

    The bed cooldown but message finishing is all the time i let it 2 hours and screen freeze. the material is always loaded and its impossible to unload.

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    Posted · New Ultimaker S5 Bundle problems

    Hi Krleas, thank you for your message. 

    We're sorry to hear you seem to have some issues with your Ultimaker S5 Pro Bundle. 

    If you unload the filament from print core 2 without using the wizard, it is possible that the Ultimaker thinks material is loaded when it is not. Do you remember how the material became unloaded, which was unloaded when you reported this? Can you describe how you unload filament?


    You could hit the unload button and wait for the procedure to end to restore it back to normal. 


    If you are unable to unload filament from print core 1, but you are able to load it, this may be something for a reseller to look into. Have you contacted them already? 


    Regarding your printer freezing, I will check this with our product experts. Thank you for your time and patience

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    Posted · New Ultimaker S5 Bundle problems

    Hi @krleas


    I would like to ask you to make sure you have the latest firmware installed and do a factory reset. If the problem of freezing still persists then, please collect your logs on a USB and share them with us via our support ticket system.


    Usually the material station should unload filament by itself when a print is finished. When do you need to press unload yourself? A workaround to unload material when it doesn't, is to change 'change print core'. It will first unload the material. This is not something you should want to be doing structurally, but if it happens once it could be an option.


    Hope this helps,

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