axle noise and strange noise in print head

[Marnic 0]

on my new S3  , one of the axles hits someting during the print (tikking noise ).also the print head makes some ratteling noise when working..

very disturbing . what can I do to repair this ?

[Marnic 0]

hello , i did found where it came from  see picture .  how can i solve this ?  

[Marnic 0]

Ulimaker S3 back to the factory for repair ?

[gr5 2,265]

Could you please make a 5 second video demonstrating the problem?  You can push the print head around by hand.

 

You should get in touch with your reseller.  The company that sold you the printer.  Tell them you are good with glue.  Try to find a solution that doesn't involve shipping the whole printer as the shipping services can bend your entire printer into a parallelogram so anytime you ship a printer it is at great risk.

 

But if you insist, then shipping the whole printer is usually an option.