Ultimaker s5, PLA extruder not raising high enough.

[Sunryse 0]

Hello!

 

I have a brand new S5, and i just realised the material extruder, while printing, hit the part and leave marks.

 

On a recent print it took the support structure off the build plate because it caught in it while moving.

 

I have yet to calibrate the printer, as it use auto level, but is there anything in CURA to change the Hop of the extruder?

 

Or a simple Z calibration by  hand will work. 

 

Thank you.

[Smithy 1,144]

Before you try Z-Hop, try to set "Combing" to "not in skin", that should help.

[Sunryse 0]

Thank you I will try this tomorrow! 

 

[Smithy 1,144]

This setting avoids travel moves in skin layers and what I see on you photo looks typical for such a travel move.