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Posted · Ultimaker S5 startup

Hi, I have a problem with my brand new S5 printer: I loaded both filaments, put the glass bed inside and also two extruders.

 

I just turned on my printer for the first time 10 minutes ago, the screen says Ultimaker S3 without anything happening, however it is an S5 model.

 

Could you help me with my issue?

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    Posted · Ultimaker S5 startup

    Hello, sorry to hear about that. Obviously this should have been identified earlier before it is shipped to a customer, but don't worry. The resolution is not complicated. I will send you a DM with the instructions and a file that you can load on the USB, load it, and it should recognise itself as the UMS5 that it is 🙂

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