Could not connect to the Cura Package database. Please check you connection.

[Shad28 0]

Hello! I need help. An error appeared on MacBook, in the same network on Windows there is no such error. Reinstalling Cura with deleting the folder does not help. Undeleteable program files remain in the system.

[Smithy 1,145]

Can you check your cura.log file, maybe there is more information what's going wrong.

[fox5186 0]

Hi,

i have the same problem. I use Cura 4.8.0. I haven't found a solution in the forum.

I deactivated the firewall but that doesn't work either.

 

 

 

attached the last log files:

 

2021-04-12 13:32:38,026 - INFO - [MainThread] cura.Machines.MachineErrorChecker._setResult [214]: Error check finished, result = False, time = 7.2s
2021-04-12 13:32:41,775 - DEBUG - [MainThread] Toolbox.src.Toolbox._createDialog [216]: Marketplace: Creating dialog [Toolbox.qml].
2021-04-12 13:32:42,416 - DEBUG - [MainThread] Toolbox.src.Toolbox._makeRequestByType [544]: Requesting [packages] metadata from server.
2021-04-12 13:32:42,416 - DEBUG - [MainThread] Toolbox.src.Toolbox._makeRequestByType [544]: Requesting [authors] metadata from server.
2021-04-12 13:32:42,416 - DEBUG - [MainThread] Toolbox.src.Toolbox._updateInstalledModels [270]: Found a plugin that was installed with the old plugin browser: VersionUpgrade47to48
2021-04-12 13:32:44,183 - DEBUG - [MainThread] UM.TaskManagement.HttpRequestManager._onRequestError [374]: request[8e80353f][get][PyQt5.QtCore.QUrl('https://api.ultimaker.com/cura-packages/v1/cura/v7.4.0/packages')][timeout=None][no-data] got an error 6, SSL handshake failed
2021-04-12 13:32:44,186 - ERROR - [MainThread] Toolbox.src.Toolbox._onDataRequestError [587]: Request [packages] failed due to error [6]: SSL handshake failed
2021-04-12 13:32:44,198 - DEBUG - [MainThread] UM.TaskManagement.HttpRequestManager._onRequestError [374]: request[c4e6a516][get][PyQt5.QtCore.QUrl('https://api.ultimaker.com/cura-packages/v1/cura/v7.4.0/authors')][timeout=None][no-data] got an error 6, SSL handshake failed
2021-04-12 13:32:44,202 - ERROR - [MainThread] Toolbox.src.Toolbox._onDataRequestError [587]: Request [authors] failed due to error [6]: SSL handshake failed
2021-04-12 13:32:47,184 - DEBUG - [MainThread] cura.AutoSave._onTimeout [59]: Autosaving preferences, instances and profiles
2021-04-12 13:33:01,176 - DEBUG - [MainThread] UM.TaskManagement.HttpRequestManager._onRequestError [374]: request[11aab6b9][get][PyQt5.QtCore.QUrl('https://api.ultimaker.com/connect/v1/clusters?status=active')][timeout=10][no-data] got an error 6, SSL handshake failed
2021-04-12 13:33:01,183 - DEBUG - [MainThread] UM.TaskManagement.HttpRequestManager._onRequestError [374]: request[8e52bd46][get][PyQt5.QtCore.QUrl('https://api.ultimaker.com/cura-packages/v1/user/packages')][timeout=10][no-data] got an error 6, SSL handshake failed
2021-04-12 13:33:01,184 - WARNING - [MainThread] Toolbox.src.CloudSync.CloudPackageChecker._onUserPackagesRequestFinished [76]: Requesting user packages failed, response code None while trying to connect to PyQt5.QtCore.QUrl('https://api.ultimaker.com/cura-packages/v1/user/packages')

 

 

[fox5186 0]

4 hours ago, fox5186 said:

Hi,

i have the same problem. I use Cura 4.8.0. I haven't found a solution in the forum.

I deactivated the firewall but that doesn't work either.

 

 

 

attached the last log files:

cura.log