(it's happened to me a few times, and I've had to cancel the load, back the filament out, and start again).
Me too and instead I use the menu where you can move filament slowly in or out of the head - I back it out 10mm and then put it back in. It usually takes 2 or 3 tries. But of course this doesn't help the OP.
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illuminarti 18
No it's not normal.
When you insert the filament, at first you have to push it quite hard to open the spring tensioner. Then you let the feeder wind the filament in slowly until it emerges into the bowden. You can then press the button on the front, and it will pull the filament in quickly. At the end of this, when the filament reaches the hot end, you may hear some clicking of the extruder slipping. That is normal - it's allowing the stepper to click back, rather than stripping the filament due to moving it faster than it can exit the head.
Finally it will slow down again to begin to push the filament through the head. You shouldn't really hear much clicking during that slow phase; if you do, it might be a sign that the filament hasn't entered the head properly (it's happened to me a few times, and I've had to cancel the load, back the filament out, and start again).
Where is the white indicator mark on your extruder head? I think it should most likely be in the highest position; it doesn't seem to be necessary to add more than the basic amount of tension. The other possibility is that maybe your extruder motor knurled bolt has slipped somehow so it is catching on something in the extruder assembly, and not turning properly. It could also be that the bolt has come loose on the shaft, but while that would prevent extrusion, it shouldn't cause visible signs of steps skipping or the filament getting chewed, since the motor should be able to turn freely without anything slowing it down.
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