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Current DigitalFactory outage - we are working on a solution


robinmdh
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Posted (edited) · Current DigitalFactory outage - we are working on a solution

We are aware of the issue of the digital factory outage for the Ultimaker3 Ultimaker-S3 and Ultimaker-S5 (including the pro bundle).
We are working on a hot-fix now.

We will keep you posted as we progress.

Update - We can now offer a firmware upgrade to get all printers back online into Ultimaker Digital Factory.

Go to http://status.ultimaker.com for the current status.

 

~ The team

Edited by robinmdh
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Posted (edited) · Current DigitalFactory outage - we are working on a solution

Update - We can now offer a firmware upgrade to get all printers back online into Ultimaker Digital Factory.

We have a firmware update in place for
- Ultimaker S3 printers - both stable (6.2.3) and latest channel (6.5.2)*
- Ultimaker S5 printers with the U on the side - both stable (6.2.3) and latest channel (6.5.2)*
- Ultimaker 3 printers - Version 5.3.0
Make sure the printer is connected to the internet and if need be check the 'Maintenance' menu of the printer to trigger the upgrade.

For S5 printers with the robot on the side we have a firmware release available in the latest channel (6.5.2)*. We are Investigating changes needed for a firmware release for the stable channel. If your Ultimaker S5 is subscribed to to stable firmware changes you can switch firmware channels to get it back online in the Digital Factory. Alternatively, the method of updating the needed certificates manually is also still possible. Paste the URL below in the address bar of your browser to visit an Ultimaker support page containing instructions.
https://support.ultimaker.com/hc/en-us/articles/4407583616018

Edited by robinmdh
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