After a failed print Printer is unusable

[mrender 26]

I can't send a new print to the machine or reprint after a failed print.  This message is displayed in Digital Factory:

Failed, Awaiting Clean-Up..

What is this clean up that needs to be done?

 

[Smithy 1,146]

Have you confirmed on the printer that you have removed the object?

[mrender 26]

Yes confirmed removal and printer displaying ready to print on its screen. Mobile app shows failed print with a big X. Digital factory says failed awaiting clean up and any further jobs sent from Cura just get queued.

[Smithy 1,146]

Hmmm, seems the DF didn't get the real state of your printer. Have you done the workaround or FW update to fix the current certificate problem of the digital factory? 
 

Otherwise I would say you can try to remove the printer form DF and add it again,  maybe it helps.

[mrender 26]

I updated the firmware to get the machine back on to DF.  I eventually rebooted the machine which seemed to clear the block so I could get another job on it, but I will try removing and reconnecting to DF and see if that helps in future. Thanks

[Smithy 1,146]

Keep us updated please...

[Cosmin 0]

Hi ,

i have the same problem .

i get the same error after updating to 6.5.2,

Only fix is to restart the printer .

 

[mrender 26]

I'm finding that Digital Factory is very unreliable.  Printers show up as offline, recent history erases, lock ups.

[sscholl 0]

I'm having the same problem too. I frequently get a leveling fail at the beginning of a print. I clear the fail, confirm removal, printer is ready to print, but DF say Failed, Awaiting CL...

 

Power cycling the printer is the only solution I have found.

[TCS 1]

+1, I also have the same issues after upgrading to 6.5.2. On the old FW I never encountered this problem.

 

Edit; I skipped 6.5.1 so my previous FW version was 6.2.2

Edited November 5, 2021 by TCS
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