Digital Factory History evaporated

[mrender 25]

My Printer's jobs are no longer being sore in recents.  What could be causing this?

[mrender 25]

Hi One of my printers recent history in digital history has disappeared and new print jobs are no longer being recorded. Digital factory does not seem like it can be relied upon lately as a serious tool.

[ctbeke 133]

Hi,

 

I have asked the Digital Factory team to take a look.

Chris

[ctbeke 133]

On 10/9/2021 at 11:49 AM, mrender said:

Digital factory does not seem like it can be relied upon lately as a serious tool.

 

We always try to keep Digital Factory and other Ultimaker products bug free, but sometimes something slips through. Apologies for the inconvenience at this time, and we'll restore the functionality as quickly as possible.

 

To get a clear picture, is the recent history gone from the printer's details page (/app/jobs/{printer-id}) or the new print jobs overview page (/app/print-jobs/history)? Your jobs should show up in both of course if everything works as planned. I personally cannot reproduce, so maybe you can also send me your printer's logs so we can correlate some data.

 

Chris 

[mrender 25]

Hi Chris Thanks for replying.  It is from the new print jobs overview page.  Sorry I don't know how to send you the logs.??

[ctbeke 133]

2 minutes ago, mrender said:

Sorry I don't know how to send you the logs.??

 

Hi,

 

You can follow this support article: https://support.ultimaker.com/hc/en-us/articles/360015583819.

 

Chris