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Ultimaker 2+ connect keeps crashing

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Posted · Ultimaker 2+ connect keeps crashing



Having been having a number of issues with our UM2+ connects.

Current issue is one of our printers crashes everytime we try to load a print from usb, firmware is 1.5.0 and I tried a factory reset and that did not help. We can plug in a usb and select a file to print, it will start preparing (heating up nozzle + bed etc) then will turn itself on and off again. the same files work fine in other UM2+ connects.  

We have also been having issues with bowden tubes popping off, clogged printcores, and extrusion problems that have led to a number of failed prints. Especially annoying considering these printers are brand new and our other printers (UMS5,UMS3 and UM3) have not been having any of these issues. If anyone has any ideas/tips/can link me to any solutions for these problems it would be much appreciated! 



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