I can't connect to the digital factory

[pineirod 2]

Hi,

 

I have an ultimaker account and a S5 printer. All works fine, I can send jobs online to the printer (connected by lan cable)

 

But with the digital factory it is not possible to connect. It asks for a 6 digits number. I tried different times in the past and it never worked.

 

Now the printer says it is connected to the digital factory, but in the digital factory I have to enter the 6 digits.

 

Attached some pictures

 

What can i do?

 

thanks

 

[pineirod 2]

I've installed cura 5, did again the connection and now it works

 

[Alakelele 1]

Well, the problem is back on 5.8, youhou

 

[Dustin 175]

2 minutes ago, Alakelele said:

Well, the problem is back on 5.8, youhou

 

what is back on 5.8?

[Alakelele 1]

Did you read the first paragraph ?

I am still troubleshooting with one of the users but it seems that she used a personal email instead of using the email I used to add her to our workspace, could that be a trigger ?

[Dustin 175]

1 minute ago, Alakelele said:

Did you read the first paragraph ?

I am still troubleshooting with one of the users but it seems that she used a personal email instead of using the email I used to add her to our workspace, could that be a trigger ?

What?
That is not at all related to the posts in this thread.