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I can't connect to the digital factory

pineirod

By pineirod
in UltiMaker Digital Factory

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pineirod

pineirod 2

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Posted · I can't connect to the digital factory

Hi,

 

I have an ultimaker account and a S5 printer. All works fine, I can send jobs online to the printer (connected by lan cable)

 

But with the digital factory it is not possible to connect. It asks for a 6 digits number. I tried different times in the past and it never worked.

 

Now the printer says it is connected to the digital factory, but in the digital factory I have to enter the 6 digits.

 

Attached some pictures

 

What can i do?

 

thanks

 

PXL_20220524_160927310.jpg

PXL_20220524_161153189.MP.jpg

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