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I can't connect to the digital factory

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Posted · I can't connect to the digital factory



I have an ultimaker account and a S5 printer. All works fine, I can send jobs online to the printer (connected by lan cable)


But with the digital factory it is not possible to connect. It asks for a 6 digits number. I tried different times in the past and it never worked.


Now the printer says it is connected to the digital factory, but in the digital factory I have to enter the 6 digits.


Attached some pictures


What can i do?






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