Cura 5.0 no longer opens

[Strange1 0]

I have been using Cura 5.0 since about a week after its release with no issues. Today, while trying to manipulate the settings on a fairly large stl (54mb) it froze. After letting it sit frozen for about 15 minutes, I force closed Cura and tried to restart it. Now it won’t open fully. It'll run through the splash start-up screen, then move on to a white window titled “Ultimaker Cura (Not Responding)” and never goes any further. I uninstalled and reinstalled 5.0 and that had no change. I then uninstalled ALL previous versions of Cura and reinstalled only 5.0, still with no success. PC Specs: Windows 10, Intel i7-9700K; 32Gb RAM; NVIDIA RTX 2070; everything fully updated. Please help!

Charlie.

[BDGUltimaker 0]

Hi Charlie,

 

I was wondering if you were able to find a fix for this?

 

Clark

[jldavis1 3]

Are you running multiple monitors? If so, look below

 

I have this same issue of not responding, except I have 6 monitors, 3 on a RTX 2060 Super, 3 on a GTX 960.

I have found on another forum (Cura Github) that if you unplug one monitor so that Cura 5.0.0 is moved to another monitor it will work.

In my case, Cura 5.0.0 was on my righthand lower monitor and would go not responding there.

I disconnected said monitor and got Cura 5.0.0 to fully load and work on my middle monitor.

My righthand monitor is connected via the DVI port (Maybe and issue with DVI), My middle and lefthand monitors are connected via the DisplayPort connector. All three monitors are connected to my RTX 2060 Super video card.

 

I would try my fix if you are using multiple monitors and getting the Not Responding issued described in the above message.

 

[K-rnivoro 0]

I'm having a similar problem with two monitors. Cura hangs when I try to open marketplace. The Markeplace windows appears in the other monitor and hang. If I use just one monitor, everything goes OK. So, clearly a bug.

[jldavis1 3]

Please follow the following thread:

Cura 5 Multi Monitor Crash