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Detected move outside of normal printer volume.


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Posted · Detected move outside of normal printer volume.



I’m printing a part that we’ve printed several times before. It was sent to reprint from the ultimaker website Digial Factory to a UM3extended. This file last finished successfully yesterday.


Today’s print though has stopped at 90% and the screen says “Detected a move outside normal printer volume” and it won’t let me navigate away from this. The button is slowly flashing green and the print head is touching the print.


Never seen this before. Clearly the print head is in the right place.


Weirdly it says the print has finished in Ultimaker Digital Factory - not true.


Please can you tell me how do I continue and prevent this happening again?


(Cura 5.2.1 and think firmware is latest stable but can’t navigate to check)







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    Posted · Detected move outside of normal printer volume.

    Hey @sproutdesign,


    Thanks for your report 👍

    I'm sorry your printjob failed 😖 I know the feeling and it's so frustrating. 

    In my experience, this error is introduced by something in your hardware. 
    I've had this before, and when I tried to print the exact gcode on my UM3 it would succeed. 

    When is the last time you checked the tension in your pulleys and belts? 
    You can read more about maintanance here. https://support.makerbot.com/s/article/1667337928504

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