Jump to content

Firmware failure


Recommended Posts

Posted · Firmware failure

Can someone please help me, so we have an ultimaker S5 and have recently purchased the ventilation hood for it, but it requires updated firmware, since we have had the machine it has been uncooperative with updates but this has never been an issue before, were currently running on 5.0.19 which I know is very old but does anyone know how to update this? I just keep getting this screen when I press update firmware. I have downloaded the updates on to a USB aswell as the stepping stone files but still nothing, it's connected to the internet here but still nothing, please help!!


  • Link to post
    Share on other sites

    Posted · Firmware failure

    Hey @Ashhay,


    Welcome to the Ultimaker Community 🎉


    You'll need a stepping stone firmware if you start your upgrade process from a firmware that's lower than 5.1.

    You can find the firmware you need to put on a USB  and instructions how to upgrade here:


    Good luck! 💪
    Please reach out if you are still stuck after following the instructions. 

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    • Our picks

      • S-Line Firmware 8.3.0 was released Nov. 20th on the "Latest" firmware branch.
        (Sorry, was out of office when this released)

        This update is for...
        All UltiMaker S series  
        New features
        Temperature status. During print preparation, the temperatures of the print cores and build plate will be shown on the display. This gives a better indication of the progress and remaining wait time. Save log files in paused state. It is now possible to save the printer's log files to USB if the currently active print job is paused. Previously, the Dump logs to USB option was only enabled if the printer was in idle state. Confirm print removal via Digital Factory. If the printer is connected to the Digital Factory, it is now possible to confirm the removal of a previous print job via the Digital Factory interface. This is useful in situations where the build plate is clear, but the operator forgot to select Confirm removal on the printer’s display. Visit this page for more information about this feature.
          • Like
        • 0 replies
      • Ultimaker Cura 5.6 stable released
        Cura now supports Method series printers!
        A year after the merger of Ultimaker and MakerBotQQ, we have unlocked the ability for users of our Method series printers to slice files using UltiMaker Cura. As of this release, users can find profiles for our Method and Method XL printers, as well as material profiles for ABS-R, ABS-CF, and RapidRinse. Meaning it’s now possible to use either Cura or the existing cloud-slicing software CloudPrint when printing with these printers or materials
        • 48 replies
    • Create New...