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Cura No Longer Loads


PapaPrints3D

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Posted · Cura No Longer Loads

I have been using Cura for quite a while and had no issues. Last night I opened six objects at once, multiple windows, and then Cura crashed. I tried to open it again and it would get past the splash screen then sit at a white screen with the hour glass.

 

I uninstalled Cura, reinstalled it, twice, putting it in a different folder.. I made sure all Microsoft updates and graphic drivers were updated. None of this worked.

I then created a new user profile, which allowed Cura to start and I was able to do one job. However it crashed again.

Now, under that new user profile I can no longer run Cura. It freezes at the white screen again.

 

I'm wondering what might be wrong? Is this a hardware issue? I checked the system temperatures and everything is within parameters.

No other errors that I can detect.

 

Thanks!

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    Posted · Cura No Longer Loads

    Found this is the logs

     

    Fault bucket 1971460549780171195, type 5
    Event Name: BEX64
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: CuraEngine.exe
    P2: 1.0.0.0
    P3: 63cfd8be
    P4: ucrtbase.dll
    P5: 10.0.22621.608
    P6: f5fc15a3
    P7: 000000000007f61e
    P8: c0000409
    P9: 0000000000000007
    P10: 

    Attached files:
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.28a247dd-59bd-47df-9b19-a107cb596ef3.tmp.dmp
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.9c8df895-6021-487a-93d1-5b8261fc33da.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e0d07592-cdc6-44ca-978d-c81501ffc262.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.01ff7b5c-e0be-4ebd-bea6-84b92a41da67.tmp.txt
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.dd2d1548-d377-4045-8fe4-8c82dfd8586d.tmp.xml

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    Posted · Cura No Longer Loads

    Faulting application name: CuraEngine.exe, version: 1.0.0.0, time stamp: 0x63cfd8be
    Faulting module name: ucrtbase.dll, version: 10.0.22621.608, time stamp: 0xf5fc15a3
    Exception code: 0xc0000409
    Fault offset: 0x000000000007f61e
    Faulting process id: 0x0x5D88
    Faulting application start time: 0x0x1D93D9A484DED3C
    Faulting application path: E:\Program Files\UltiMaker Cura 5.2.2\CuraEngine.exe
    Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
    Report Id: fcd73f47-29f0-4c2b-9631-28c8fcafd0ff
    Faulting package full name: 
    Faulting package-relative application ID: 

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    Posted (edited) · Cura No Longer Loads

    I found this at the bottom of the Cura log. 

    I can confirm that everytime I let it sit at the frozen screen, it keeps adding these lines over and over, trying to access a port which does not have a printer on it

     

    2023-02-10 17:53:06,824 - DEBUG - [JobQueueWorker [1]] USBPrinting.AutoDetectBaudJob.run [49]: Checking COM5 if baud rate 250000 works. Retry nr: 0. Wait timeout: 3
    2023-02-10 17:53:11,328 - DEBUG - [JobQueueWorker [1]] USBPrinting.AutoDetectBaudJob.run [49]: Checking COM5 if baud rate 500000 works. Retry nr: 0. Wait timeout: 3
    2023-02-10 17:53:15,831 - DEBUG - [JobQueueWorker [1]] USBPrinting.AutoDetectBaudJob.run [49]: Checking COM5 if baud rate 230400 works. Retry nr: 0. Wait timeout: 3
    2023-02-10 17:53:20,335 - DEBUG - [JobQueueWorker [1]] USBPrinting.AutoDetectBaudJob.run [49]: Checking COM5 if baud rate 76800 works. Retry nr: 0. Wait timeout: 3
    2023-02-10 17:53:24,838 - DEBUG - [JobQueueWorker [1]] USBPrinting.AutoDetectBaudJob.run [49]: Checking COM5 if baud rate 57600 works. Retry nr: 0. Wait timeout: 3
    2023-02-10 17:53:29,341 - DEBUG - [JobQueueWorker [1]] USBPrinting.AutoDetectBaudJob.run [49]: Checking COM5 if baud rate 38400 works. Retry nr: 0. Wait timeout: 3
    2023-02-10 17:53:33,846 - DEBUG - [JobQueueWorker [1]] USBPrinting.AutoDetectBaudJob.run [49]: Checking COM5 if baud rate 19200 works. Retry nr: 0. Wait timeout: 3
    2023-02-10 17:53:38,350 - DEBUG - [JobQueueWorker [1]] USBPrinting.AutoDetectBaudJob.run [49]: Checking COM5 if baud rate 9600 works. Retry nr: 0. Wait timeout: 3
    2023-02-10 17:53:57,853 - DEBUG - [JobQueueWorker [1]] USBPrinting.AutoDetectBaudJob.run [49]: Checking COM5 if baud rate 115200 works. Retry nr: 1. Wait timeout: 15
    2023-02-10 17:54:17,860 - DEBUG - [JobQueueWorker [1]] USBPrinting.AutoDetectBaudJob.run [49]: Checking COM5 if baud rate 250000 works. Retry nr: 1. Wait timeout: 15
    2023-02-10 17:54:37,867 - DEBUG - [JobQueueWorker [1]] USBPrinting.AutoDetectBaudJob.run [49]: Checking COM5 if baud rate 500000 works. Retry nr: 1. Wait timeout: 15

    Edited by PapaPrints3D
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    Posted · Cura No Longer Loads

    OK. This is ridiculous. I created another new user profile and was using Cura. It was fine until I went to change the settings of a job. I changed it from Fine to VeryFine, then it locked up. The Cura log is saying the same thing. It's trying to connect to a com port (5) as in the log I posted above.

     

    This might sound stupid, but this all started when I downloaded a 3D item from Cults3D. I tried to load that object in to Cura and the application crashed. It's almost like that item ruined my system. 

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    Posted · Cura No Longer Loads

    The Cura team is trying to chase down a persistent slicing bug so you get me.  Sorry.  This is not my forte and I'm afraid to give misguided or plain old bad advice so I'll give no advice.  I guess this is just a reassurance "somebody is paying attention" post.

    @ahoeben may be able to help if he's available?

     

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    Posted · Cura No Longer Loads
    11 hours ago, PapaPrints3D said:

    it would get past the splash screen then sit at a white screen with the hour glass.

    This is often indicative of an issue with Cura running on some systems with multiple displays. Do you have multiple displays? If so, try keeping Cura on the primary display. But please let us know if you do indeed have multiple displays so we can diagnose what is going on.

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    Posted · Cura No Longer Loads
    1 hour ago, ahoeben said:

    This is often indicative of an issue with Cura running on some systems with multiple displays. Do you have multiple displays? If so, try keeping Cura on the primary display. But please let us know if you do indeed have multiple displays so we can diagnose what is going on.

    I do have multiple displays.

    I turned off the secondary display and it resolved the issue.

    I will keep Cura on the primary display. It appears if you drag Cura to the secondary window it crashes again.

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    Posted · Cura No Longer Loads
    2 hours ago, PapaPrints3D said:

    It appears if you drag Cura to the secondary window it crashes again.

    Cura will crash on your system (not all systems with multiple displays) when it tries to open a window on the secondary display. This happens when you drag Cura to the secondary display and then open a window (Preferences, About, extensions, keep/discard profile settings, etc). It also happens on the next startup of Cura, when it tries to open the window directly on the secondary display. The latter can be mitigated by unchecking the option to "Restore window position on start" in the general preferences in Cura, but that does not fix the issue of opening dialog windows.

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    Posted · Cura No Longer Loads

    I figured it out. Open NVIDIA Control Panel go to manage 3d settings and select your main graphics output take it off auto. That's what fixed it for me

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