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Cura 5.2.2 not opening UI anymore


125skz
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Posted · Cura 5.2.2 not opening UI anymore

Hi!

 

I'm trying to run Cura 5.2.2 on my Macbook and after the loading screen shows up, the user interface just doesn't want to load - tried rebooting, reinstalling Cura, no change - older version 4.12 runs ok.

OSX version: 11.6.7 Big Sur - by my understanding 5.2.2 is supported on this osx version, worth noting that it used to work until a couple of weeks ago.

 

Can someone suggest a resolution?

 

Thanks!

Alex

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    • 3 weeks later...
    Posted · Cura 5.2.2 not opening UI anymore

    Hey @125skz,

     

    Are you still stuck? 

    Sorry, it took us a while to get back to you 😞 


    You are correct that Cura 5.2 supports Mac OSX 11 Big Sur or higher.

    This is because the tools that we use to create Cura builds no longer support these versions of Mac OSx. 

     

    We do have a known issue with multiple monitors. I have a couple of questions that might help to narrow it down. 

    1. Do you have multiple monitors? Does Cura start if you disable one of the monitors?
    2. Do you have two monitors placed above each other? Can you try this workaround from the community? https://community.ultimaker.com/topic/42633-cura-522-stopped-working/#comment-318105
    3. Do you have GPU Tweak OSD overlay enabled? Does Cura start if you disable that software?
    4. Do you have a Ryzen Graphics card? Can you try this workaround? https://support.makerbot.com/s/article/1667412437627
    5. Do you have the Nahimic audio enhancement service enabled? Can you try this workaround? https://github.com/Ultimaker/Cura/issues/12102#issuecomment-1157907665
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    Posted · Cura 5.2.2 not opening UI anymore
    2 minutes ago, MariMakes said:

    Hey @125skz,

     

    Are you still stuck? 

    Sorry, it took us a while to get back to you 😞 


    You are correct that Cura 5.2 supports Mac OSX 11 Big Sur or higher.

    This is because the tools that we use to create Cura builds no longer support these versions of Mac OSx. 

     

    We do have a known issue with multiple monitors. I have a couple of questions that might help to narrow it down. 

    1. Do you have multiple monitors? Does Cura start if you disable one of the monitors?
    2. Do you have two monitors placed above each other? Can you try this workaround from the community? https://community.ultimaker.com/topic/42633-cura-522-stopped-working/#comment-318105
    3. Do you have GPU Tweak OSD overlay enabled? Does Cura start if you disable that software?
    4. Do you have a Ryzen Graphics card? Can you try this workaround? https://support.makerbot.com/s/article/1667412437627
    5. Do you have the Nahimic audio enhancement service enabled? Can you try this workaround? https://github.com/Ultimaker/Cura/issues/12102#issuecomment-1157907665

     

    Hi Mari,

     

    No worries, thanks for replying.

    The fact is that I just moved to a new Macbook a week ago and after moving all the data, including Cura, from the old one, it just started working again. Don't know how or what happened, but I'm back on track now. I guess the gods of 3d printing heard my prayers 🙂

     

    Thanks again and good luck with everything.

     

    Alex.

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