This may have nothing to do with your issue but if you are on Win you might give it a try just in case. I have noticed since Win10 that whenever I begin to see strange issues in different programs, it has always been a Windows update that needs to be completed. Before I waste my time on trouble shooting an issue anymore I always check for windows updates and ensure that the latest is installed and that I have restarted the computer at least once. Often the updates says there are no new updates but after restarting and checking again there are indeed updates that need to be completed.
Can you confirm exactly what happens when you select "Help/Show configuration Folder"
If that is doing nothing, this sounds like something wrong with your computer or its security settings.
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