Bricked S5 stuck on installing new firmware when restoring

[Kief 2]

Our S5 (R1) was bricked shortly after installing the 8.1.0 firmware (dont know if they are related) and showing the U-boot linux screen and wouldnt boot at all. I contacted support which gave a detailed instruction on how to restore it using a micro SD card.

 

With the SD-card it moved on after the linux screen and started installing new firmware as expected. However, at about 50% progress bar with a message of "2 minutes remaining" it froze. I left it alone for 1 hour until i tried rebooting it. Now every time i boot it it jumps directly to the 50% mark and freezes.

 

I have tried several different .img files with no luck.

 

Anyone got any tips on how to resolve this?

[Dustin 150]

I recommend contacting UltiMaker Support directly about this issue.
UltiMaker does not offer official support via community posts.

But it sounds like you might need to preform a firmware recovery.

You can contact support directly here: https://support.makerbot.com/s/contactsupport

[Kief 2]

FYI for anyone running in to the same issue:

 

This issue was solved by using a more recent firmware recovery image. Anything older than 7.0.3 will appareantly not repartition the harddrive automatically according to the experts 🙂.

[Kief 2]

On 3/6/2023 at 8:00 PM, Dustin said:

I recommend contacting UltiMaker Support directly about this issue.
UltiMaker does not offer official support via community posts.

But it sounds like you might need to preform a firmware recovery.

You can contact support directly here: https://support.makerbot.com/s/contactsupport

You were correct! A firmware recovery using newer firmware saved me.

[Dustin 150]

Great to hear!

[mer10 1]

I am running into exactly this 50% stuck issue with the latest posted FW 8.3.1 img. Are there other images I should try and where are they?