Horizontal Expansion of official Profile using UM Material are quite wrong :(

[Dadkitess 17]

Hey there,

 

So I've been ask to print some basic can with cover recently, cylindric shape, nothing fancy, and I'm using PLA Tough.

I can't manage to get proper horizontal expansion... Margins are way too high. Sure enough, I could test it with iteration, find the sweet spot, and save it for further use.

This is what anyone with an Artillery, an Ender or a Prusa would do, and it's fine. I've been doing it, and i'll continue on theses machines.

 

But if i'm buying a 6000+€ UltiMaker S5, it's also because UM is bragging about CURA Profile, ready to use, plug and play, so that another operator which has not spend 500h printing so far can use it reliably. So yep, the Engineering PLA Tough Profile, which is the one supposed to guarantee the most adjusted dimensional precision, is off my more than half a millimeter, the cover can move so much in the can.

 

This is not a rant, more a demand : can you provide some double checked / verified official profile that we can rely on ? It won't be perfect, it's impossible, Z-Seam will be tricky, curvature and acceleration will add some inaccuracy, etc, that's fine. But here it's a VERY large 120mm can, perfectly round shaped, and I have more than half a millimeter loose with the most basic material, no support, etc...

 

(Oh, and by the way, the printer stopped at 3mm from the end after 23h of printing : no message, no error, just the screen being black while printer still on, nothing helped recover it, had to shut it down and start it over to find out that, yes, now there is an unknown error and unable to get back to print. Yeah, gonna print this 3mm ring separately haha).

Edited May 17 by Dadkitess

[Dustin 55]

Unfortunately, UltiMaker does not offer official support via the Community.
I would recommend contacting UltiMaker support directly, It sounds like there is a few different issues going on.

When you contact UltiMaker please be sure to include the following (they will just ask you for it anyhow)
Machine log files (Guide here: https://support.makerbot.com/s/article/1667337561393) 
Cura Project file (Guide here: https://support.makerbot.com/s/article/1667411030205)
Contact here: https://support.makerbot.com/s/contactsupport

If you wish to continue troubleshooting this on your own, I would refer you to the article on intent profiles.
Sounds like you should only be using the engineering profiles for your use case?
Guide here: https://support.makerbot.com/s/article/1667411132905

[Dadkitess 17]

Yeah, I'll contact the support indeed after some other tries.

 

And I was using Engineering Profiles, as specified.