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Issues signing in.


kris

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Posted · Issues signing in.

Hi all

Quick question: lately I keep having to sign in into Cura 3-4 times until it recognizes the account and associated printers. After a while, Gcode uploading doesn't work anymore. The messages 'Uploading print job to printer' start piling up. I then have to sign out and sign in a few times again (Cura 5.3.1). 

Not sure if it is an issue that only I have.

Cheers

Kris

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    Posted · Issues signing in.
    39 minutes ago, kris said:

    Nothing?

    I'm sorry your having issues, but UltiMaker does not provide direct support via the Community.
    You will need to reach out to UltiMaker directly for help on an issue like this.

    Contact here: https://support.makerbot.com/s/contactsupport

    Without knowing more details, this looks like it might be a network related issue.
    Please refer to the following article: https://support.makerbot.com/s/article/1667337958118
    If this does not resolve the issue you should contact UltiMaker Support.

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    Posted · Issues signing in.
    16 hours ago, Dustin said:

    I'm sorry your having issues, but UltiMaker does not provide direct support via the Community.
    You will need to reach out to UltiMaker directly for help on an issue like this.

    Contact here: https://support.makerbot.com/s/contactsupport

    Without knowing more details, this looks like it might be a network related issue.
    Please refer to the following article: https://support.makerbot.com/s/article/1667337958118
    If this does not resolve the issue you should contact UltiMaker Support.

    Oh, ok. But that used to be different. At least in my experience. 

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    Posted · Issues signing in.
    7 hours ago, kris said:

    Oh, ok. But that used to be different. At least in my experience. 

    There is staff lurking on the community providing help when they can. But its not a guarantee. 

    But if you formally need help with a issue, you will need to react out directly.

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