Issues signing in.

[kris 29]

Hi all

Quick question: lately I keep having to sign in into Cura 3-4 times until it recognizes the account and associated printers. After a while, Gcode uploading doesn't work anymore. The messages 'Uploading print job to printer' start piling up. I then have to sign out and sign in a few times again (Cura 5.3.1). 

Not sure if it is an issue that only I have.

Cheers

Kris

[kris 29]

Nothing?

[Dustin 175]

39 minutes ago, kris said:

Nothing?

I'm sorry your having issues, but UltiMaker does not provide direct support via the Community.
You will need to reach out to UltiMaker directly for help on an issue like this.

Contact here: https://support.makerbot.com/s/contactsupport

Without knowing more details, this looks like it might be a network related issue.
Please refer to the following article: https://support.makerbot.com/s/article/1667337958118
If this does not resolve the issue you should contact UltiMaker Support.

[kris 29]

16 hours ago, Dustin said:

I'm sorry your having issues, but UltiMaker does not provide direct support via the Community.
You will need to reach out to UltiMaker directly for help on an issue like this.

Contact here: https://support.makerbot.com/s/contactsupport

Without knowing more details, this looks like it might be a network related issue.
Please refer to the following article: https://support.makerbot.com/s/article/1667337958118
If this does not resolve the issue you should contact UltiMaker Support.

Oh, ok. But that used to be different. At least in my experience. 

[Dustin 175]

7 hours ago, kris said:

Oh, ok. But that used to be different. At least in my experience. 

There is staff lurking on the community providing help when they can. But its not a guarantee. 

But if you formally need help with a issue, you will need to react out directly.