Digital Factory hung at "In Progress"

[Super_paulie 12]

any clues as to why i have a job seemingly hung at "In Progress"? absolutely no means to delete it. I can print jobs fine but the current progress is always just at this hung job, so even though im printing a new job im stuck looking at 0% complete in digital factory.

I have restarted the printer many times and no difference. I need a means to purge the job. S5 on the latest firmware.
 

[Dustin 130]

I would recommend reaching out to UltiMaker Support Directly for help with Digital Factory.
UltiMaker does not provide formal support via the community.

You can contact Support here: https://support.ultimaker.com/s/contactsupport

[Super_paulie 12]

i disconnected the machine from the factory and then re-connected it with the pairing code etc and it cleared the ghost job. Surely a "Clear queue" option wouldnt have gone amiss? 

Edited September 11, 2023 by Super_paulie

[Dustin 130]

2 hours ago, Super_paulie said:

i disconnected the machine from the factory and then re-connected it with the pairing code etc and it cleared the code. Surely a "Clear queue" option wouldnt have gone amiss? 

Shouldn't have, no.