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Posted · offline printer

hi . recently we had a major electricty and since then , the printer, wich is ultimaker 3, is shown offline in the digital factory , i did the digital factory step several times , and i used the 6 digits coed more than i can remeber and, nothing still shown offline, i tried to deconnect it from the digital factory via laptop , and tried to reconnect it , connection worked but still offline ? is there anything i can do ? can you please help me ? 

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    Posted · offline printer

    Did you do "digital factory reset"?  That fixes many network issues.  Not sure what the "digital factory step" is but try the reset thing.


    Do you have a home network or a business network?

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