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I'd call your reseller or contact UM directly for support. At the top of this page on the right click the 9 dots icon, then click "support". Then near the top click "submit a request".
If you follow those steps and then examine the filament detector carefully you might notice something e.g. a wire fell off.
But really, contact support. They know this stuff really well and I don't have a MS so I have no clue. Even if you are out of warranty, support is free. It's only if you need parts and also out of warranty that you will have to pay for something.
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In the Cura 5.8 stable release, everyone can now tune their Z seams to look better than ever. Method series users get access to new material profiles, and the base Method model now has a printer profile, meaning the whole Method series is now supported in Cura!
We are happy to announce the next evolution in the UltiMaker 3D printer lineup: the UltiMaker Factor 4 industrial-grade 3D printer, designed to take manufacturing to new levels of efficiency and reliability. Factor 4 is an end-to-end 3D printing solution for light industrial applications
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gr5 2,247
I'd call your reseller or contact UM directly for support. At the top of this page on the right click the 9 dots icon, then click "support". Then near the top click "submit a request".
Alternatively you could look over this guides:
https://www.ultimakernasupport.com/hc/en-us/articles/6426059583899-Clearing-the-Mergers
If you follow those steps and then examine the filament detector carefully you might notice something e.g. a wire fell off.
But really, contact support. They know this stuff really well and I don't have a MS so I have no clue. Even if you are out of warranty, support is free. It's only if you need parts and also out of warranty that you will have to pay for something.
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