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Not getting digital factory pin code.


ALEODG

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Posted · Not getting digital factory pin code.

I'm having an issue were my printers no longer want to connect to digital factory so i've tried to update the S series to V8.2.0 which appeared to work fine. I've tried resetting digital factory and also factory resetting the printer itself. 

But now when i try to reconnect them they do not display a pin code.

 

They are connected with ethernet and have worked for months until a week ago.

I have issues on Ultimaker 3, S3 and S5.

 

 

I've attacched log files from one of the S printers

logs-ultimakersystem-842b9c1371574f189331943a70d88922-8.2.0-20190214103955.zip

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    Posted · Not getting digital factory pin code.

    You should probably click the 9 dots in the upper right of this web page, then select "support", then near the top click "submit a request".  Refer them to this topic.

     

    Some people worry there is a fee for support - but there is no fee for just talking regardless of warranty.

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