S5 status frozen in digital factory

[DeclanJonckers 1]

Hi,

 

For the last few weeks, the status of our S5 has been frozen on "Uknown" in digital factory. It's more annoying than anything, it's still possible to start new print jobs etc. I've tried updating firmware, removing and re-adding the printer, and turning it off and on again, but these have not fixed the issue.

 

Does anyone have an idea how to fix this?

 

 

Thanks!

[Sime 9]

Hello,

 

Can you look again, and maybe trying printing something. I may have fixed it now.

 

regards,

 

Simon Edwards

 

 

[DeclanJonckers 1]

Hi,

 

I've tried printing some test objects with the printer, but nothing has changed in the Digital Factory view.

 

Declan

[Dustin 193]

I would recommend reaching out to UltiMaker Support directly for help with this issue.
Here: https://support.ultimaker.com/s/contactsupport

[Terrytubby 1]

I have exactly the same issue and have contacted support and so far they have asked if I have removed the printer from Digital Factory, which I have now done and I still have the same issue. The printer has also been restarted. I am just waiting on support to get back to me now for the next steps.

[Tuca_D 0]

I have exactly the same problem with our S7 printer.

It seems that the printer failed to acknowledge a finished print job, and this old job stays in "unknown" state forever.

I already rebooted, removed and re-added to digital factory, and nothing works.

I already sent dozens of new jobs to the printer, but it doens't come out of this "unknown" state.

[gr5 2,330]

I can't help you as I don't use DF but try that link dustin posted just above.

[CarlesCC 0]

Same problem here.

I aborted a job and since then the status is frozen in "Aborted" state while printer accepts, prints and queues new jobs.

 

Anybody found a solution?

[Dustin 193]

Unfortunately, UltiMaker does not provide direct support via the Community.

Please contact UltiMaker Support directly for help with this issue.

here: https://support.ultimaker.com/s/contactsupport