I have exactly the same issue and have contacted support and so far they have asked if I have removed the printer from Digital Factory, which I have now done and I still have the same issue. The printer has also been restarted. I am just waiting on support to get back to me now for the next steps.
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Dustin 178
I would recommend reaching out to UltiMaker Support directly for help with this issue.
Here: https://support.ultimaker.com/s/contactsupport
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