Account Restrictions - Limited Plugins Available?

[ErrorAccount 0]

Hi! So I was trying to download a couple of plugins from the clipper marketplace. The marketplace shows 64 plugins when logged out. I made this account and suddenly all the plugins I want 404, and only 12 plugins are shown as available. I then made a second account from my work email and all 64 plugins are available. Is there some issue with my account/a setting I can change to fix this?

Screenshots attached

[Slashee_the_Cow 620]

There are corporate accounts that can restrict the plugins available, and you're hardly the first person to have been mistakenly added to that sort of thing. AFAIK you have to contact UltiMaker's support team to get it sorted out, though I will tag @Dustin because they might be able to help you on the forum.

 

Also remember that you can download plugins without being logged in, the main advantage to logging in is that it will sync your plugins between computers.

[ErrorAccount 0]

Ahh thank you! Can you download them from the cura website or only via github if you're not logged in, whenever i try on the website it's a hard login wall

[Cuq 208]

 

[Slashee_the_Cow 620]

8 hours ago, ErrorAccount said:

Ahh thank you! Can you download them from the cura website or only via github if you're not logged in, whenever i try on the website it's a hard login wall

You can download them from in Cura! Just click "Marketplace" at the top right, as long as you're not signed in.

[DarkFisk 2]

I have exactly the same issue, @Dustin could you please help my as well?

[Slashee_the_Cow 620]

1 minute ago, DarkFisk said:

I have exactly the same issue, @Dustin could you please help my as well?

Until you can get it sorted out so you don't have to worry about it, just remember you can just log out of Cura, download the plugins from the Marketplace in Cura and log back in and I think they'll stay installed.

 

And if they don't stay installed... log out, download the plugins, don't log back in.

[DarkFisk 2]

think better to just fix the issue with accounts creation, since it confuses people, why this happens to them and they have to look for solution on different groups and forums. then manually download missing plugins on their github repo and copy it to cura folder.. not convenient at all

Edited January 5, 2024 by DarkFisk

[ahoeben 2,047]

1 minute ago, DarkFisk said:

better to just fix the issue with accounts creation, since it confuses people why this happens to them and they have to look for solution on different groups and forums

I fully agree. Unfortunately I don't have any say in the Ultimaker backend, other than complain. I will do so, loudly, in the "Cura Community ~ Fire Side Chat" this afternoon.

 

The best solution I can offer at this point is to temporarily log out in Cura, then install the plugin(s) via the Marketplace inside Cura. You don't have to be logged in for that. You can (optionally) log back in after installing the plugin(s). This is a much better solution than to go via github.

[ahoeben 2,047]

@Dustin, @MariMakes, an answer from Ultimaker that we could refer to would be nice.

 

Update: there's this page explaining what is going on:

https://support.ultimaker.com/s/article/000002968

Edited January 8, 2024 by ahoeben