Material bay E Extrusion issues

[MDRizki 0]

Today, I encountered an issue with Material Bay E when using PVA at extrusion 2. I followed all the steps outlined in ER65, but unfortunately, it doesn't seem to be resolving the problem. kindly advise on the next step. Just for your information, I attempted to switch to Material Bay F, but encountered the same error.

[gr5 2,235]

Is the filament now stuck in the MS or does it retract completely and properly?  If it's stuck then you probably need to take the MS apart.  There are wonderful, detailed instructions.