Continuos network issues

[FBW_Platform 1]

Hi

 

For about a year or so maybe a little more I have had connection issues with our S5 pro bundle printer.

It seemed to start right when there was a firmware update and has gotten considerably worse since then.

I've updated the firmware every time there has been one since but to no avail.

Recently it´s gotten to a point where the printer is almost unusable, I can only just get a signal for a few seconds, just enough to send a job, then connection is lost again.

Using USB is not really an option as my company prohibits use of dongles unless encrypted.

 

My IT guy says the printer is constantly sending pause frames and the network switch is receiving a lot of broken/defective packages from the printer.

 

He says to check if it´s set to:

Speed : Auto

Duplex : Auto

 

I have no idea how to check this though.

 

Can this be a software problem or is the network card in our printer dead?

 

Ultimaker S5

Firmware 8.3.1

Hardware type ID 214475-2

 

[Dustin 144]

Hi there,
Sorry to hear that you are having networking issues with your UltiMaker S5

UltiMaker does not provide direct support via the community.

Due to the nature of your reported issue, please contact UltiMaker Support for help with this issue.

Contact here: https://support.ultimaker.com/s/contactsupport

[mbhsict 6]

On 3/5/2024 at 8:56 PM, FBW_Platform said:

Can this be a software problem or is the network card in our printer dead?

 

Ultimaker S5

Firmware 8.3.1

Hardware type ID 214475-2

We have 4 S5 Pro Bundles, 2 exhibit these same symptoms only after upgrading to 8.x firmware

No amount of back and forth with Ultimaker has resolved it. They said downgrade to v7 as an option