Shipping Packaging for UM?

[chrisr 18]

I think the inner stiff cardbox corner pieces used in packing the Ultimaker may damage it in shipping.

It seems to me these won't absorb any knocks but will instead transfer them through to the printer? As well at the bottom of the box, the printer sits on a rigid cardboard base which again will help transfer any knocks or bangs the box receives directly through to the printer.

My Ultimaker arrived damaged and it seems shipping damage is a recurring theme on the forums.

Can I suggest you guys look at some form of internal soft packaging foam instead of the cardboard ones?

(Edit: Like so: http://www.foambymail.com/P/poly-foam.html)

(Edited again for clarity)

 

 

[pikey 0]

You're not the first person to say this Chris, probably won't be the last. I 100% agree with you.

This unboxing video is from a company that was presenting right beside Ultimaker at NY3DPrintShow: http://youtu.be/ub4Y2fkbw2I

Their packaging at the show was updated (and much better, the packaging acted as a carry case for the printer!) but this video also shows how well everything is placed inside the box.

I really hope that Ultimaker has a chance to update the packaging. A lot can happen between NL and the USA (in my case). Especially after being lugged from truck to plane to truck to plane to truck to warehouse to truck to warehouse to truck to warehouse to truck to me. It seems to me that a lot can and does has happened.

 

[chrisr 18]

Thanks Pikey, that's exactly the sort of packaging I was thinking of. That foam will cushion the knocks instead of transferring them straight through to the printer.

Who's the best person at UM to point this out to?

[illuminarti 17]

Don't worry, Ultimaker is well aware that they have packaging issues. :-)

 

[chrisr 18]

I do hope the replacement they ship will have foam around it. When I sent my original back to HAC (Technology supplies) I wrapped a duvet around it as someone who will remain nameless (my girlfriend) had recycled part of the packaging :shock:

A few days later at 7.00am in the morning there was a knock at the door, DHL with a very large package which I wasn't expecting. Inside, the duvet! Thanks HAC :grin: (it meant I didn't get into any trouble...)

(I'm quite happy to send the Duvet to UM if they like!)